Shipping & Returns

Shipping

Each WERN piece is handled with care from order to delivery.

Delivery times vary depending on the product, availability and whether the piece is made to order. The estimated delivery time is stated on the relevant product page or provided to you before purchase.

For pieces sourced specifically for your order, the delivery time may be longer.

We currently deliver to:

[INSERT COUNTRIES]

Shipping costs are calculated at checkout and depend on the destination, size and weight of your order.

For larger furniture pieces, delivery may require special handling. We will provide you with the relevant delivery information before dispatch.

Delivery

You will receive confirmation when your order has been dispatched.

Please ensure that the delivery address and contact information provided at checkout are correct.

If your order arrives visibly damaged, please document the damage with photographs and contact us at [email address] as soon as possible.

Returns

If you are purchasing as a consumer, you generally have a 14-day right of withdrawal from the day you receive your order.

If you wish to return an item, please contact us at [email address] within 14 days of receiving the order.

Returned items must be securely packaged and returned in accordance with our return instructions.

The customer is responsible for return shipping costs unless otherwise stated.

Customised pieces

Some WERN pieces can be customised in colour, material or finish.

Because customised pieces are made specifically according to your request, the statutory right of withdrawal may not apply to these products where permitted under applicable consumer law.

We will always inform you before purchase if a customised product is excluded from the right of withdrawal.

Damaged or defective items

If your item arrives damaged or you believe there is a defect, please contact us at [email address] with your order number and photographs of the issue.

Please do not return a damaged or defective item before contacting us. We will guide you through the process.

Questions

For questions regarding delivery or returns, contact:

[Email address]

WERN Furniture
[Legal company name]
CVR [CVR number]
[Address], Denmark